Auto Parts Consultant (Remote - Alabama)
About The Position
This is a remote position for Alabama residents. It requires auto parts or relevant mechanical experience. This role is an opportunity to make a difference in the automotive industry with a leading auto manufacturer. You will answer calls from dealerships and auto manufacturer employees to assist with parts information, provide directions to part warehouse locations, locate parts in an online parts catalog, place part orders, identify corrections to auto parts catalogs, and research and learn new auto parts. You will offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude.
Requirements
- Outstanding car / auto parts knowledge
- Ability to identify key auto parts and assemblies
- Computer navigation skills
- Typing skills (at least 35 WPM)
- Passion for research and problem solving
- Must have the ability to pass a pre-employment background check and drug screen
- One or more years of experience with an automotive retailer or dealership parts department
- High school diploma or equivalent
- Available to work shifts taking place within the center's hours of operation: Monday to Friday 8 a.m. - 8 p.m. Eastern / 7 a.m. - 7 p.m. Central / 6 a.m. - 6 p.m. Mountain / 5 a.m. - 5 p.m. Pacific time
- Must be able to stick to the schedule reliably, as some queues are time sensitive
- Alabama resident
- Secluded and distraction-free work environment
- High-speed internet delivered through a wired provider (cable or fiber)
- Computer must be physically connected to your modem / router using an Ethernet cable
- Wireless, 5G and satellite connections are not supported
Responsibilities
- Answer calls from dealerships and auto manufacturer employees to assist with parts information
- Provide directions to part warehouse locations
- Locate parts in an online parts catalog
- Place part orders
- Identify corrections to auto parts catalogs
- Research and learn new auto parts
- Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Associate wellness program with rewards for annual checkups
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
- 401(k) with match
- Flexible spending account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
- 24/7 online access to doctors through Teladoc
- 24/7 nurse help desk
- Patient advocacy with free 24/7 support for benefit questions and claims
- Guidance for family, financial and estate planning (including wills)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
