Auto Ops QA Supervisor

Fanatics Collectibles•Allen, TX

7h•Hybrid

About The Position

The Auto Operations QA Supervisor is responsible for leading quality assurance across Autograph Operations, ensuring that all products meet established quality standards, compliance requirements, and production timelines. This role owns the design, execution, and continuous improvement of QA processes across the operation. Acting as a key operational leader, this position drives consistency, accuracy, and accountability across workflows while partnering cross-functionally to mitigate risk and resolve quality issues. The ideal candidate brings strong analytical capability, structured problem-solving, and proven leadership experience within a high-volume production or manufacturing environment.

Requirements

Bachelor’s degree in Business, Analytics, Finance, or related field required
3+ years of supervisory or leadership experience in manufacturing, operations, or production environments preferred
Demonstrated experience in quality assurance, process control, or operational excellence
Strong analytical, critical thinking, and problem-solving skills
Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint) required
Experience with data management systems; familiarity with workflow or inventory platforms preferred
Exposure to business intelligence tools (e.g., Power BI) is a plus
Excellent written and verbal communication skills with the ability to influence stakeholders
Proven ability to lead teams, manage performance, and drive accountability in a fast-paced environment
High attention to detail with the ability to maintain focus over extended periods

Nice To Haves

3+ years of supervisory or leadership experience in manufacturing, operations, or production environments
Familiarity with workflow or inventory platforms
Exposure to business intelligence tools (e.g., Power BI)

Responsibilities

Lead and oversee end-to-end quality assurance processes across Auto Operations, ensuring adherence to defined standards and procedures
Develop, implement, and enforce QA policies, inspection protocols, and audit frameworks to maintain product integrity
Partner with cross-functional teams (e.g., Athlete Partnerships, Brand, Production) to identify, escalate, and resolve quality issues and operational risks
Supervise QA Team Leads and contingent workforce, including scheduling, performance management, attendance tracking, and productivity oversight
Establish and monitor key performance indicators (KPIs), including defect rates, throughput, accuracy, and SLA adherence
Ensure data integrity across inventory and operational systems; validate accuracy, completeness, and traceability of all QA-related documentation
Drive backlog management and workflow prioritization to meet production deadlines and operational targets
Oversee audit readiness, ensuring processes and documentation meet internal controls and compliance standards
Design and deliver training programs for new hires and ongoing development of existing team members; maintain standard operating procedures (SOPs)
Identify process gaps and lead continuous improvement initiatives to enhance quality, efficiency, and scalability