Client Direct Auto Loan Officer - Jacksonville, FL
Bank of America•Jacksonville, FL
•Onsite
About The Position
This job is responsible for handling auto loan requests through the telephone and ensuring exceptional client service by identifying client needs while providing clear and specific next steps. Key responsibilities include overseeing the loan process from origination to closing, ensuring compliance with all regulations. Job expectations include reviewing existing client relationships by using various internal systems when required.
Requirements
- 1+ years of call center experience or equivalent
- Excellent verbal and written communication skills
- General computer skills
- Strong typing skills
Nice To Haves
- Bank-related automotive financing
Responsibilities
- Demonstrates excellent client service skills through actively listen to incoming client phone calls regarding auto loan applications
- Ensures compliance with all Customer Identification Program (CIP) and Know Your Customer (KYC) regulations by using various authentication tools to avoid fraudulent activity and high risk transactions
- Oversees the loan process from start to finish by guiding clients through each step and quickly identifying and dispositioning scenarios to provide advanced problem resolutions
- Handles situations which may require adaptation of response or extensive research according to the client's response
- Identifies and engages internal bank partners as necessary on collaborative solutions
- Uses computerized system for tracking information gathering and follow-up of assigned clients
- Provides technical and sales training to associates
Benefits
- affordable, competitive and flexible benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
