Auto Liability Specialist II

First Acceptance•Lawrenceville, GA

1d•Remote

About The Position

The Auto Liability Specialist II investigates, evaluates, negotiates, disposes of, and settles Auto Liability claims to determine coverage and legal liability and resolve damages. Assigned claims may involve single- or multiple-vehicle losses, uninsured or underinsured property-damage motorist claims, and complex coverage issues. The role handles property-damage claims with minimal supervision and requires strong evaluation and judgment to identify potential exposures and set appropriate expense and indemnity reserves. Protecting insureds and the company’s financial exposure is a critical aspect of the position. The position reports into either Tampa, Florida, or Nashville, Tennessee, with the potential to work remotely full time. The employee must have or obtain and maintain appropriate state adjuster licenses and continuing education credits. A minimum of two years of property claims handling experience and a high school diploma or equivalent are required; a college degree or equivalent experience is preferred.

Requirements

Minimum of two years of property claims handling experience.
High school diploma or equivalent.
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.
Strong customer service skills and behaviors.
Ability to make informed, confident, and timely decisions.
Strong organizational and time-management skills.
Ability to negotiate skillfully in difficult situations with internal and external groups.
Strong written and verbal communication skills and ability to promote and facilitate open communication.
Critical-thinking skills, including the ability to anticipate, recognize, and identify problems and develop solutions promptly.
Ability to adapt to changing situations, requirements, or priorities.
Ability to cultivate teamwork and collaboration.
Ability to perform the essential duties and physical demands described in the posting, with reasonable accommodation where applicable.

Nice To Haves

College degree or equivalent experience.

Responsibilities

Plan and conduct investigations, including interviewing involved parties, collecting and evaluating documentation, securing evidence and protecting chain of custody, determining inspection needs, ordering police reports, investigating scenes, taking witness statements, and reviewing material-damage photographs.
Analyze coverage, liability, compensability, and the extent of damages.
Assume responsibility for first- and third-party property-damage claims involving represented and non-represented parties.
Review and interpret auto policy provisions to resolve complex coverage investigations.
Follow procedures for inspecting and evaluating property-damage claims and recommend dispositions for claims beyond individual settlement authority.
Evaluate policy coverage and contact insureds, claimants, attorneys, and body shops while establishing reserve requirements.
Compile information for decision-making and discuss claims with the claims committee where appropriate.
Respond promptly and appropriately to settlement demands.
Keep internal and external customers advised of file status and other matters as required.
Evaluate claims for potential fraud and work with the Special Investigations Unit as required.
Assess actual damages and negotiate claim settlements.
Determine whether subrogation exists and take necessary steps to initiate recovery efforts.
Perform other duties as assigned.