Auto Liability PD Claims Specialist

Lonestar•Richardson, TX

2d•Onsite

About The Position

Imagine being part of a fun and energetic environment where your problem-solving skills are not only valued but celebrated. You will work onsite alongside like-minded professionals, fostering a culture of collaboration and high performance. Embrace your potential in a forward-thinking atmosphere dedicated to customer-centricity and integrity, ensuring every claim is handled with empathy and expertise. If you thrive in an environment that motivates you to think abundantly and push the boundaries of what's possible, then this is the role for you.

Requirements

Minimum of three years' experience in auto liability and property damage claims.
Leverage technical knowledge to effectively determine the course of action on each assigned file.
Strong analytical skills are essential for conducting thorough investigations and maintaining accurate documentation of coverage, liability, and applicable damages.
Exceptional communication skills-both verbal and written-will enable you to work seamlessly with internal teams and external customers, ensuring a collaborative approach to establishing facts and developing evidence.
Organizational capabilities will help you prioritize multiple claims, keeping up with current assignments for prompt resolution.
Texas Licensed Adjuster certification is required.
Familiarity with unfair claim practices is vital.
Minimum of 3 years previous auto liability/PD claims handling experience is required!
Texas Licensed Adjuster - All Lines is required (Multi-State licensing is preferred).
Excellent analytical, organizational, interpersonal and communication (verbal and written and phone) skills.
Strong skills in the areas of verbal and written communication with an ability to develop and maintain positive customer experience and management and third-party customer relationships.
Knowledge of fraud reduction practices
General working knowledge of policies, file procedures, state rules and regulations.
Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster.

Nice To Haves

Non-Standard insurance experience is preferred but not required.
Experience in automated claims processing is preferred.
Being bilingual in Spanish is a valuable asset.
Experience in an automated claims processing work environment
Bi-lingual in Spanish is a plus!

Responsibilities

Manage a portfolio of auto liability claims.
Conduct thorough investigations into incidents while ensuring compliance with industry regulations.
Review documentation.
Communicate with policyholders.
Collaborate with internal teams to resolve claims efficiently.
Analyze loss details.
Assess damages.
Negotiate settlements in a timely manner.
Empathetic communication with customers, guiding them through the claims process, and providing updates on their cases.
Review and determine course of action on each file assigned utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss.
Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage liability status and damages that are applicable for each claim.
Honor/decline/negotiate first and third-party liability claims upon completion of coverage/policy investigation and analysis of damages and liability.
Work directly with internal and external customers to develop evidence and establish facts on assigned claims.
Organize, plan and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims.
Prepare and present claim evaluations for the appropriate settlement authority.
Notify the Underwriting Department of any adverse information uncovered in the course of the investigation.
Familiarity with unfair claim practices in states where doing business.
Conduct business with vendors in a professional manner while maintaining a reasonable expense factor and upholding the company's reputation for quality service.
Provide customer service both to internal and external customers.
Handle other duties as assigned.