Auto Liability & Bodily Injury Claims Adjuster (Remote)

Ccmsi • Dallas, TX

15h • Remote

About The Position

The Multi-Line Claim Representative II is responsible for the investigation, evaluation, negotiation, and adjustment of assigned auto liability, bodily injury, and property damage claims within a multi-account environment. This role manages claims from assignment through resolution while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This position primarily supports municipality and public entity accounts, with the majority of claims arising in Texas. The successful candidate will manage a caseload of approximately 125 claims with moderate complexity, requiring strong organizational skills, sound liability analysis, and the ability to make timely claim decisions. We are seeking an experienced adjuster who can confidently handle bodily injury claims, negotiate with represented and non-represented claimants, and effectively manage first- and third-party auto liability exposures. This is a fast-paced environment where responsiveness, quality file handling, and excellent client service are critical.

Requirements

• 5–10 years of claims handling experience or equivalent education and proven claim handling performance
• Strong experience handling auto liability and bodily injury claims
• Experience evaluating and negotiating both represented and non-represented bodily injury claims
• Experience handling first-party and third-party auto liability claims
• Ability to independently manage a caseload of approximately 125 claims
• Strong liability investigation, negotiation, and claim resolution skills
• Proven ability to make sound liability and settlement decisions with minimal supervision
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook
• Active adjuster license in home state or designated home state required
• Ability to obtain and maintain additional licenses as required
• Reliable, predictable attendance during assigned business hours

Nice To Haves

• Municipality or public entity claims experience
• Experience handling claims involving cities, counties, school districts, or other governmental entities
• Litigation exposure and defense counsel management experience
• Prior TPA experience
• Bilingual (Spanish) proficiency is a plus but not required

Responsibilities

• Investigate, evaluate, and adjust auto liability, bodily injury, and property damage claims in accordance with Corporate Claim Standards and client-specific requirements
• Manage claims from assignment through resolution, including represented and non-represented bodily injury claims
• Conduct liability investigations and determine appropriate claim strategies
• Establish and maintain reserves within authority levels
• Evaluate medical records, bills, repair estimates, legal documentation, and other claim-related expenses
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Authorize claim payments within established authority
• Coordinate with defense counsel and vendors when appropriate
• Identify and pursue subrogation opportunities
• Maintain timely and accurate claim documentation and diary management
• Prepare claim reports, reserve analyses, and client communications as needed
• Monitor files in accordance with service commitments and client expectations
• Deliver responsive, high-quality service to clients and other stakeholders

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Opportunities to advance into senior technical and leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed