Auto Lending Credit Verification Specialist
About The Position
As a Credit Verification Specialist within Chase Auto, you will be responsible for calling, verifying and/or collecting information from customers as part of the auto loan underwriting process. The verification process is based on existing credit policies and operations procedures. You will also be responsible for managing a pipeline with a service level commitment to automotive dealers. Excellent organizational skills, a keen eye for detail, and strong time management skills are required to ensure exceptional customer service. This role is a great introduction to the auto business and can provide a solid foundation for advancement and growth within Chase Auto.
Requirements
- Strong communication skills
- Strong teamwork skills and ability to meet deadlines
- Customer service and/or retail sales experience
- Attention to detail
- Ability to multitask and adapt within a changing environment
- Interpersonal and problem-solving skills
Nice To Haves
- Auto Finance experience
- Experience within a call center environment preferred
Responsibilities
- Conduct phone interviews with potential and existing auto customers; investigate and ensure due diligence
- Interact with dealers, external customers and internal departments within Chase
- Conduct employment and insurance verification
- Investigate and verify pertinent loan information
- Perform application rekeys to identify and correct application submission errors
- Meet or exceed quality control audits
- Participate in the document retention process
Benefits
- comprehensive health care coverage
- on-site health and wellness centers
- a retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
