Experienced Auto Glass Technician

Safelite • Largo, FL

2d • $24 - $32

About The Position

Safelite is hiring an experienced Auto Glass Technician to perform vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop. The role may be filled at Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also provide technical leadership, coach and mentor colleagues, and support technician development. The work emphasizes safety, quality, efficiency, and exceptional customer service, including cleaning customer vehicles after each job.

Technicians use Safelite tools and technologies, diagnostic equipment, chemicals, work-order and customer-administration systems, and mobile resource management technology. They safely operate company and customer vehicles, communicate with customers in person, by phone, and by text, and may promote and sell Safelite products and services. The position requires working outdoors in varying weather and temperatures, accommodating customer needs through flexibility in start and end times, and following company policies, standards, uniform requirements, and PPE policies.

Requirements

• Technician level: typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician level: typically 3 or more years of vehicle glass experience, demonstrated technical proficiency and quality performance, and ability to operate independently.
• Master Technician level: typically 5 or more years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods and work in tight spaces, bend, and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Ability to work safely outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and comply with company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, focusing on efficiency, safety, quality, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work-order and customer-administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Benefits package valued at more than $10,000.
• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources for success.
• Career pathway from Technician to Senior Technician to Master Technician, with mentorship, training, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED