Mobile Pro Experienced Auto Glass Technician

Safelite • Prudenville, MI

3d • $25 - $41 • Onsite

About The Position

Safelite is hiring an experienced auto glass technician, with placement at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and exceptional customer service. Duties include recalibrating automotive safety systems, cleaning vehicles after jobs, operating company and customer vehicles, and using Safelite tools, technologies, and administrative systems. Senior and Master Technicians may also provide technical support, share best practices, and coach or mentor other technicians.

The role requires the ability to work scheduled days with flexible start and end times to meet customer needs, and to work outdoors in varied weather and temperatures. Technicians must safely use hand and power tools, computerized diagnostic equipment, and applicable chemicals; communicate with customers in person, by phone, and by text; and maintain professional appearance and conduct. The posting lists hourly pay ranges of $25.25–$33.50 for Technician, $28.00–$37.25 for Senior Technician, and $30.50–$40.75 for Master Technician. Compensation depends on experience, qualifications, certifications, geographic market, and internal equity.

Requirements

• Technician level: typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician level: typically at least 3 years of vehicle glass experience, demonstrated technical proficiency and quality performance, and ability to work independently.
• Master Technician level: typically at least 5 years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds; stand for extended periods; work in tight spaces; and bend and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to vehicle safety monitoring through in-cab camera/video surveillance technology.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures, and to work with applicable chemicals, including flammable chemicals.
• Ability to work scheduled days with flexible start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions; communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Maintain professionalism and a commitment to outstanding customer service and exceeding customer expectations.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others, particularly at Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Program to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.
• Relocation bonus of up to $10,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED