Mobile Pro Experienced Auto Glass Technician

Safelite • Lake Village, IN

3d • $24 - $39

About The Position

Safelite is seeking an experienced Auto Glass Technician to provide vehicle glass repair, replacement, and recalibration services. The role may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also serve as technical resources and help coach, mentor, and develop other technicians.

Technicians work at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality, efficiency, and exceptional customer service. The work includes recalibrating automotive safety systems, troubleshooting and diagnostic testing, using Safelite tools and technologies, safely operating company and customer vehicles, communicating with customers, and cleaning vehicles after each job. The role requires working outdoors in varied weather, handling tools and chemicals, and accommodating customer needs through flexibility in start and end times.

Compensation ranges are $24.00–$31.75 per hour for Technician, $26.50–$35.50 per hour for Senior Technician, and $29.00–$38.75 per hour for Master Technician. Actual compensation depends on experience, qualifications, certifications, geographic market, and internal equity. Safelite provides paid training, tools and resources, a benefits package, and opportunities for career growth.

Requirements

• Technician: typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: typically at least 3 years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and independent operation.
• Master Technician: typically at least 5 years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods and work in tight spaces, bending and twisting the body.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring by in-cab vehicle safety camera/video surveillance technology.
• Professionalism and a commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting skills, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing via computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• High school diploma or GED/equivalent is preferred.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently and with a focus on safety, quality, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Program to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED