Experience Auto Glass Technician

Safelite • Apex, NC

3d

About The Position

Safelite is hiring an experienced Auto Glass Technician, with placement at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. The role provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, with an emphasis on safety, quality, efficiency, and customer service. Senior and Master Technicians may also provide technical leadership, coach and mentor colleagues, and support technician development. The position includes paid training, tools and resources, and a career pathway to more senior technical and leadership opportunities.

Requirements

• Technician: Typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: Typically at least 3 years of vehicle glass experience, demonstrated technical proficiency, quality performance, and ability to operate independently.
• Master Technician: Typically at least 5 years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds; stand for extended periods; work in tight spaces; and bend and twist.
• Ability to safely and effectively use hand tools and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Ability to work outdoors for extended periods in varied weather and extreme temperatures, and to work with chemicals, including flammable chemicals where applicable.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting skills, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing using a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality, efficiency, and exceptional customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off.
• Paid holidays and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.
• Career pathway from Technician to Senior Technician to Master Technician, with mentorship, training, and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED