Auto Detail Receptionist - Vancouver, WA | Dick Hannah Dealerships

Dick Hannah Reconditioning Department • Vancouver, WA

1d • Onsite

About The Position

We are seeking a friendly, organized, and customer-focused Auto Detail Receptionist to join our growing automotive detailing team. This role serves as the first point of contact for customers, providing exceptional service while managing appointments, processing payments, coordinating with detailing technicians, and ensuring a seamless customer experience from vehicle check-in to pick up.

Requirements

• Automotive dealership, car wash, or detailing industry experience.
• Experience with appointment scheduling and point-of-sale systems.
• Sales or upselling experience.
• Excellent customer service
• Strong verbal and written communication
• Organization and time management
• Attention to detail
• Problem-solving skills
• Dependability and punctuality
• Teamwork and collaboration
• Basic sales and customer retention skills
• Ability to sit, stand, and walk throughout the day.
• Ability to occasionally lift up to 20 pounds.
• Ability to work in an office environment within an automotive facility.

Responsibilities

• Greet customers in a professional and welcoming manner.
• Answer incoming phone calls and respond to customer inquiries.
• Explain detailing services, packages, pricing, and promotions.
• Handle customer concerns and escalate issues to management when necessary.
• Maintain a positive customer experience from check-in through vehicle pickup.
• Schedule and confirm Auto Detailing appointments for our store.
• Coordinate vehicle drop-off and pickup times.
• Maintain customer records and service history.
• Update appointment calendars and shop management software.
• Assist managers with administrative tasks and reports.
• Process customer payments accurately.
• Prepare invoices and receipts.
• Balance daily cash, checks, and credit card transactions.
• Ensure proper documentation of all transactions.
• Communicate daily schedules with detail technicians and management.
• Track vehicle status and provide updates to customers AND internal management.
• Coordinate with sales, service, and recon departments when necessary.
• Assist with customer follow-up calls, surveys, and review requests.
• Maintain a clean, organized reception area.
• Manage office supplies and customer materials.
• File and maintain paperwork accurately.
• Assist with marketing materials, customer databases, and email campaigns as assigned.

Benefits

• Competitive Salary: $18.00-$25.00 per hour
• Generous Paid Time Off (PTO)
• Comprehensive Benefits Package: medical, dental, vision, Health Savings and Flexible Spending accounts, life insurance, and short- and long-term disability
• Robust 401(k) plan
• Paid Holidays: at least 5 paid holidays per year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed