Auto Dealer Fraud Investigator

Ally Financial•Lewisville, TX

2d•$47,840 - $75,000•Onsite

About The Position

Are you the go-to car expert among your friends? Do you live and breathe automotive details, and love diving deep into what makes every vehicle unique? If you’re passionate about cars and thrive on uncovering the real story behind every ride, we want you on our team! Join us as an Auto Dealer Fraud Investigator and put your automotive expertise to work in a role where every day brings a new challenge. You’ll play a key part in our Consumer Asset Management Deficiency Recovery operations, investigating discrepancies in vehicle collateral and factory-installed options for charged-off accounts. If you love analyzing VIN data, dealer documentation, and valuation tools—and you’re ready to make a real impact—this is the perfect opportunity to turn your passion into a career. This is a mid-level individual contributor role that requires strong automotive knowledge, excellent analytical skills, and comfort working with dealer documentation, VIN data, and valuation tools. Bring your sharp eye for detail, analytical mindset, and deep car knowledge, and help us protect our dealer relationships while driving results. If you’re ready to take your automotive obsession to the next level, apply today!

Requirements

Experience in dealership operations (parts, sales, service writing, or technician), vehicle inspection/appraisal, or auto finance collateral review required
Strong automotive knowledge, including trims, option packages, model-year variations, and VIN decoding required
High attention to detail with strong written documentation and communication skills.
Comfortable making judgment calls and supporting decisions with data

Nice To Haves

Experience with tools such as Black Book, Kelley Blue Book, J.D. Power, Cox Automotive products, Experian Automotive, or similar strongly preferred
Background in arbitration, audits, post-sale disputes, or risk operations
Exposure to auto finance, leasing, or lender-side operations
Skilled in using data analytics tools (SQL, Python, PowerBI/Tableau) for quality assurance and process improvement

Responsibilities

Review vehicle documentation to validate trim levels, factory-installed options, and packages against dealer-reported information
Analyze VIN data and compare against Dealer bookout valuations and option sheets and/or valuation and vehicle data tools
Identify discrepancies related to misrepresented options, incorrect trims, or missing equipment
Document findings clearly and concisely to support internal decision-making and dealer follow-up
Partner with internal teams (sales, risk, operations, compliance) to resolve vehicle content discrepancies
Support dispute resolution by providing evidence-based analysis
Maintain accuracy and consistency while working within defined service-level timelines
Contribute to process improvements related to vehicle verification and collateral quality

Benefits

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals.
Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

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