Auto Damage Trainee
About The Position
As an Auto Damage Trainee, you’ll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants. At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.
Requirements
- Customer-facing experience preferred
- Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred
- Active Adjusters license preferred (training and exam fees provided)
- High School Diploma or GED required
- Strong customer service, interpersonal, problem-solving, and empathy skills
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms
- Available to work evenings, weekends, and holidays
Nice To Haves
- College degree preferred
Responsibilities
- Inspect and assess vehicle damage
- Estimate vehicle repair costs
- Negotiate equitable settlements
- Partner with body shops, rental companies, and parts providers
- Assess damages, estimate repair costs, and work with body shops, rental companies, and parts providers
- Resolve customer concerns, ensuring a positive experience
- Drive customer satisfaction through meaningful interactions
Benefits
- Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
- Accrue Paid Time Off immediately
- 13 paid holidays annually (8 fixed, 5 floating)
- 401(k) with up to 6% match, vested immediately
- GEICO Strive, upfront tuition assistance program (up to $5,250 annually)
- Licensing and continuing education at no cost
- Hundreds of eLearning courses to enhance your skills
- GEICO’s industry-leading paid trainee program includes 3 weeks of required hands-on experience at our Ashburn, VA training facility
- Opportunity to work 80% on-site and 20% off-site
- GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
