Auto Damage Adjuster

GEICO • VA Remote Zone 1, VA

2d • $37 - $57 • Onsite

About The Position

As an Auto Damage Adjuster, you’ll guide customers through complex claims with reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will use your technical expertise and industry knowledge to inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers.

Requirements

• Minimum 12 months of Auto Damage experience required.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Valid driver’s license that meets company underwriting guidelines required.
• Ability to maintain applicable state and federal certifications and permits.
• Willingness to be flexible with primary work location; position may require field and in-office work.
• High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills, with excellent attention to detail and decision-making abilities.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Solid computer and mechanical aptitude.
• Ability to effectively communicate, verbally and in writing, and willingness to expand on them.
• Available to work evenings, weekends, and holidays.

Responsibilities

• Assess damages, estimate repair costs, and work with body shops, rental companies, and parts providers.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Continuing education and hundreds of eLearning courses at no cost to our associates.
• GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED