Auto Damage Adjuster

GEICO • Fairfax, VA

15h • Onsite

About The Position

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Please note: This is not a remote role; you will be required to work in the territory listed on the job posting. Your Impact at GEICO As an Auto Damage Adjuster, you’ll guide customers through complex claims with reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will use your technical expertise and industry knowledge to inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers.

Requirements

• Minimum 12 months of Auto Damage experience required.
• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• Valid driver’s license that meets company underwriting guidelines required.
• Ability to maintain applicable state and federal certifications and permits.
• Willingness to be flexible with primary work location; position may require field and in-office work.
• High School Diploma or GED required; College degree preferred.
• Strong customer service, interpersonal, problem-solving, and empathy skills, with excellent attention to detail and decision-making abilities.
• Adaptable, detail-oriented, and able to prioritize and multitask across platforms.
• Solid computer and mechanical aptitude.
• Ability to effectively communicate, verbally and in writing, and willingness to expand on them.
• Available to work evenings, weekends, and holidays.

Nice To Haves

• Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.
• College degree preferred.

Responsibilities

• Assess damages, estimate repair costs, and work with body shops, rental companies, and parts providers.
• Resolve customer concerns, ensuring a positive experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).
• Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive, upfront tuition assistance program (up to $5,250 annually).
• Continuing education and hundreds of eLearning courses at no cost to our associates.
• GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED