Auto Collections Supervisor

MEI Group•Arlington, TX

3d•$60,000 - $65,000•Onsite

About The Position

MEI Group USA is seeking an experienced Collections Supervisor to lead our Corporate Call Center Collections team. This position is responsible for overseeing the daily operations of the collections floor, coaching and developing team members, handling escalated customer situations, and ensuring departmental performance goals are achieved while maintaining compliance with company policies and industry regulations. The ideal candidate is a hands-on leader who thrives in a fast-paced environment, possesses strong automotive collections knowledge, and is passionate about developing high-performing teams.

Requirements

Minimum of 3 years of supervisory experience in a call center or branch environment.
Automotive collections experience strongly preferred.
Strong knowledge of the Federal Fair Debt Collection Practices Act (FDCPA).
Excellent leadership, coaching, and team development skills.
Strong verbal and written communication skills.
Ability to multitask and make sound decisions in a fast-paced environment.
Proficient in Microsoft Word and Excel.
Goal-oriented with strong organizational and problem-solving abilities.
Ability to provide effective feedback, accountability, and performance coaching.
Proven ability to meet daily, weekly, and monthly performance goals.
High school diploma or equivalent required.
Ability to work a rotating schedule, including weekends and occasional overtime.
Must be punctual, dependable, and maintain regular attendance.
Must successfully pass a background check.
Must be authorized to work in the United States.

Responsibilities

Supervise the daily operations of the Corporate Collections Call Center.
Coach, mentor, and develop Collections Representatives to improve individual and team performance.
Monitor employee productivity, quality, attendance, and adherence to company standards.
Handle escalated customer concerns professionally and efficiently.
Maintain accurate collection notes and account documentation.
Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and all company policies.
Utilize internal collection systems and vendor platforms to manage account activity.
Assist with workforce scheduling and daily operational coverage.
Conduct performance evaluations, provide constructive coaching, and implement performance improvement plans when necessary.
Monitor collection metrics and implement strategies to improve results.
Collaborate with management to achieve departmental goals and objectives.
Communicate effectively with customers and internal departments.
Perform other duties as assigned.