Auto Claims Supervisor (Hybrid)

Selective Insurance Company of America•Charlotte, NC

8d•Hybrid

About The Position

At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2025 and certification as a Great Place to Work® in 2025 for the sixth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Requirements

Expert proficiency in most standard business software applications (particularly Microsoft Office (Excel, PowerPoint, Word, and Outlook), Internet, HRIS and HRIS report writing.
Excellent customer service skills.
Excellent communication, organizational, and interpersonal skills.
College degree preferred or 2+ years of claims experience, 2+ years supervisory experience of technical level staff, and 2 - 4 years insurance rating experience.

Responsibilities

Supervises, coordinates and monitors activities of a claims unit in order to obtain and ensure an accurate, quality product while maintaining high production standards and performance standards.
Schedules, prioritizes, and distributes workflow of unit to ensure work is done in a timely fashion and all deadlines are met.
Audits procedures and controls to ensure compliance with company and statutory requirements. Will provide statistical data to management to ensure adherence to company policies, procedures and state regulations.
Provides technical assistance to members of staff and assist them with the disposition of departmental functions supporting claims staff.
Ensures processing of bulk billings processed accurately and timely.
Oversees Corporate claims closed files are prepared for shipment to facility, ensuring retention according to the Record Retention Schedule.
Recognizes fraudulent claims activity that would be subject to SIU referral in accordance with company guidelines and subsequent referral to law enforcement or regulatory agencies.
Reviews and implements claims audit recommendations on a continuous basis.