Auto Claims Summer Learning Program

Sedgwick•Elgin, IL

2d•$17•Onsite

About The Position

The Auto Claims Summer Learning Program will support the Customer Service Team by assisting with inbound and outbound call handling, claim intake, documentation, and general customer support. This role provides hands‑on experience in a fast‑paced auto claims environment, with a focus on communication, problem‑solving, and administrative support. The position is ideal for someone who is personable, organized, detail‑oriented, and interested in learning how customer service functions within an auto claims operation.

Requirements

Excellent verbal communication skills and comfortable speaking on the phone.
Strong listening skills and an empathetic approach to customer interaction.
High attention to detail and strong organizational abilities.
Ability to work efficiently in a fast-paced environment and manage multiple tasks.
Basic proficiency with Microsoft Office applications (Outlook, Word, Excel).
Positive attitude, strong work ethic, and willingness to learn.

Nice To Haves

Prior customer service experience is a plus but not required.

Responsibilities

Answer inbound calls from insureds, claimants, vendors, and partners with professionalism and empathy.
Make outbound calls to obtain information, provide updates, or relay messages on behalf of adjusters.
Gather and verify key details during calls (contact info, claim details, accident facts, vehicle information, etc.).
Clearly communicate claim status, next steps, and company procedures when appropriate.
Transfer calls to the correct team members or departments as needed.
Assist with setting up new claims by entering first notice of loss (FNOL) information into the claims system.
Update claim notes based on phone interactions and emails.
Upload information to our system Vista.
Maintain accuracy and clarity in all documentation to support the adjusters and management team.
Help resolve routine questions related to claim process, timelines, rental information, and general policy guidance (within customer service scope).
Provide reassurance and clear communication during customer situations.
Enter and update data in the claims system with high attention to detail.
Support team projects, audits, and process improvements.
Assist during high‑volume periods or storm events with call handling and documentation.