Auto Claims Representative
About The Position
CURE Auto Insurance is seeking an Auto Claims Representative to join their First Notice of Loss team. This role is designed to develop fundamental skills for a successful claim professional, ensuring customers receive a high level of service. The program involves assisting other claims professionals, performing analytical work, and interacting with customers, claimants, and legal/medical professionals to gather information for claim resolution. Representatives may also work on specific projects critical to the claims department's success. The position focuses on documenting claim facts, reviewing inspection methods, promoting the CURE Direct Repair Program, determining applicable coverages, differentiating between repairable and totaled vehicles, identifying potential red flags, adhering to cycle times, attending training, and maintaining high customer service standards.
Requirements
- Strong written and oral communication skills.
- Comfortable working at a fast pace with deadlines.
- No insurance experience is necessary.
- Strong organizational skills and the ability to handle a fast-paced work environment.
- Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Nice To Haves
- Knowledge of automobile components, systems, repair procedures, and related options is a plus.
Responsibilities
- Document all the facts surrounding the loss to ensure faster cycle times.
- Review our methods of inspection with the customers and let them choose the one that works best.
- Promote the benefits of the CURE Direct Repair Program.
- Review the coverages under the policy and determine what coverages are applicable to each claim.
- Differentiate between repairable and totaled vehicles based on damages.
- Identify, document, and communicate any potential red flags to the file handlers and the team leads.
- Adhere to cycle times established by the business while maintaining quality standards.
- Continually attend training modules to grow within the position.
- Maintain a high level of customer service and professionalism.
- Performs other related duties as assigned.
Benefits
- Comprehensive health benefits including medical, dental and vision coverage
- Generous paid time off (PTO days, sick days, and holidays)
- Flexible spending options with FSA & HSA plans
- Life and AD&D insurance
- 401(k) with company match
- Voluntary benefits such as legal services, pet insurance, and identity & fraud protection
- 24/7 Employee Assistance Program (EAP) for employees and their families
- Health & wellness perks including gym discounts, wellness reimbursements, and reward programs
- Fun, engaging in-office events that support our culture
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
