Auto Claims Associate (Manheim)

Cox Enterprises•Anaheim, CA

3d•Onsite

About The Position

Cox Automotive is hiring an Auto Claims Associate to join our vehicle operations team at Manheim in Anaheim, CA. In this entry-level role, you'll learn how to investigate and resolve vehicle claims between buyers and sellers — with guidance and coaching from day one. If you're detail-oriented, a strong communicator, and ready to build a career in the automotive industry, this is your starting line.

Requirements

A high school diploma or GED and less than 2 years of related experience.
Accuracy and attention to detail.
Organizational and time management skills.
The ability to adapt in a fluid and changing environment.
Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

1+ years of automotive or body shop experience.
Claims adjuster experience.

Responsibilities

Reviews customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines.
Investigates basic, less complex cases (e.g., late title claims, basic condition report claims, vehicle availability, post-sale inspection fails, mechanical/structural/undisclosed vehicle damage, etc.) or those requiring more prescriptive decision-making.
Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact finding and investigative phases.
Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution.
Uses appropriate levels/limits of financial approval authority to resolve cases.
Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information.
Prepares and facilitates communication for resolution via telephone, email, and in-person discussion.
Mediates disputes and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold.
Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements.
Engages with supervisor/manager to determine if escalation is required.
Performs other duties as assigned.

Benefits

4+ weeks of paid time off starting your first year
Healthcare benefits from day one
401(k) with up to 6% company match
Annual bonus eligibility
Career growth — clear path from Associate to Claims Specialist II and beyond
A company culture that values work-life balance, flexibility, and your long-term development
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).