BAU Auto Claims Advisor I

TD•Markham, ON

3d•Onsite

About The Position

TD Insurance Auto Centre Teams provide a 'one stop shop' for customers by making it easy to address all their auto claim needs—they can drop off their vehicle, pick up a rental and speak to a claims professional all in one convenient location. We strive to build deep and long-lasting relationships with our customers by creating value, understanding their needs and delivering personalized, trusted advice. If you’re a compassionate and analytical professional with strong customer service skills, we want you to join our team. We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need. You'll represent TD Insurance as an Auto Claims Advisor and assist in facilitating and coordinating a claim from start to finish. No matter where you work at TD you’ll make a meaningful impact, grow your skills and thrive in our culture of care.

Requirements

Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients.
Superior time management skills and thrives in a fast-paced environment with competing priorities.
Proven ability to negotiate positive outcomes when reasonably possible.
Demonstrated clear and professional written and verbal communication skills and a well-practiced active listener.
Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports.
Demonstrated support for company process improvements.

Nice To Haves

One or more years of claims adjusting experience is preferred
Postsecondary education considered an asset
Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred
Provincial claims licensing may be required

Responsibilities

Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy
Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims
Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle
Contribute to team productivity objectives by maintaining a positive file count and open/close ratio
Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops (e.g., TD Auto Centre partners, our direct repair partner network and non-preferred shops)
Research coverage scenarios and apply this knowledge to customer claim files
Learn and demonstrate our customer-centric and strategic objectives while contributing to TD Insurance Group’s deliverables
Be available to greet and welcome customers as they arrive at TD Auto Centres
Apply non-biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement
Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and timely responses to client inquiries
Participate as a member of the team and contribute to a positive work environment