Advisor, Claims Technical (Auto)

Definity Insurance Company • Calgary, AB

3d • Hybrid

About The Position

This role involves providing technical claims advice within the auto line of business, serving as a subject-matter expert to support training development. The position supports frontline adjusting teams and leadership by offering technical guidance and enhancing overall claims expertise. Responsibilities include developing, documenting, and maintaining standards, policies, and procedures for auto claims handling, as well as creating and delivering clear technical communications to various claims groups. The role also entails participating in Quality Assurance file reviews and audits, supporting action plan development, and keeping team members informed of industry, legal, and corporate developments. Additionally, the Advisor will provide technical input to internal and external partners, collaborate on training needs assessment, and manage risks associated with auto legal matters, including statements of claim and litigation. Collaboration with SIU and adjusting teams for claim reviews and technical guidance is also a key aspect of this position.

Requirements

• University degree in any discipline, a 2-year college diploma, or a CIP designation.
• Minimum of 5 years’ experience handling auto claims or supporting an auto claims team.
• Strong written and verbal communication skills.
• Collaborative team player who is adaptable in a rapidly changing environment.
• Ability to perform effectively in a fast-paced operation while remaining calm under pressure.
• Professional, friendly, and courteous in all interactions with customers, partners, and colleagues.
• Successful clearance of background checks (including criminal checks and leadership references).

Nice To Haves

• Leadership experience is considered an asset.
• Legal or litigation-related experience is considered an asset.

Responsibilities

• Provide technical claims advice within the auto line of business and serve as a subject-matter expert to support the development of line-specific training.
• Support frontline adjusting teams and leadership by providing technical guidance and building overall claims expertise.
• Develop, document, and maintain standards, policies, and procedures related to auto claims handling.
• Develop and deliver clear, concise technical communications to multiple claims groups.
• Participate in Quality Assurance file reviews and audits; support the development of action plans and document outcomes.
• Keep team members informed of relevant industry, legal, and internal corporate developments.
• Provide technical input and necessary information to internal and external partners, including Claims partners, Actuarial, Underwriting, and independent appraisal vendors.
• Collaborate with claims partners to assess, evaluate, and develop ongoing training needs.
• Manage risk related to auto legal matters, including statements of claim and litigation-related issues.
• Collaborate with our SIU & adjusting teams to review claims and provide technical guidance.

Benefits

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program – Eligible employees may participate in various incentive plans, paid at the discretion of the company and subject to individual and company performance
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee resource groups, support for gender affirmation surgery, access to BIPOC counsellors, and programs for working parents
• Wellness and recognition programs
• Discounts on products and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree