(USA) Auto Care Center Coach

Walmart • Talladega, AL

10h • Onsite

About The Position

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels. Budgets and forecasts sales, assesses economic trends and community needs, and ensures that sales and profit goals are achieved. Implements plans to correct any deficiencies. Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services while maintaining a safe shopping environment. Creates and processes customer requests and service orders in accordance with company policies and procedures. Explains Auto Care Center and automotive products and services, ensuring technicians are trained and certified on service-related procedures, and staging customer vehicles and assisting with work flow as necessary. Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise, supplies, and monitoring the Auto Care Center and automotive area for environmental disposal (e.g., batteries, tires, oil) and OSHA compliance, and ensuring customer safety and satisfaction. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Requirements

• 2 years experience in automotive service or service industry field.
• 1 year of supervisory experience.
• Valid driver's license.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

• Automotive Certification from Automotive Technical Institute
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Experience in automotive service or service industry related field
• Supervisory experience
• ASE Certification - Certification

Responsibilities

• Drives sales and financial performance in the Auto Care Center and service area.
• Receives and stocks merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper signing and in-stock and inventory levels.
• Budgets and forecasts sales, assesses economic trends and community needs, and ensures that sales and profit goals are achieved.
• Implements plans to correct any deficiencies.
• Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services while maintaining a safe shopping environment.
• Creates and processes customer requests and service orders in accordance with company policies and procedures.
• Explains Auto Care Center and automotive products and services.
• Ensures technicians are trained and certified on service-related procedures.
• Stages customer vehicles and assists with work flow as necessary.
• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise, supplies.
• Monitors the Auto Care Center and automotive area for environmental disposal (e.g., batteries, tires, oil) and OSHA compliance, and ensures customer safety and satisfaction.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Ensures compliance with company policies and procedures.
• Supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Tuition, books, and fees are completely paid for by Walmart through Live Better U program for eligible associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed