Auto Bodily Injury Claims Specialist

Lonestar•Richardson, TX

9d•Hybrid

About The Position

Lonestar is seeking an experienced Auto Bodily Injury Claims Specialist to investigate and resolve complex bodily injury claims while providing exceptional service to policyholders and claimants. The specialist manages a caseload of bodily injury and casualty claims from investigation through resolution, analyzing coverage, evaluating liability and damages, negotiating settlements, and maintaining accurate claim documentation in compliance with company procedures and state regulations. The role involves collaboration with claimants, attorneys, third parties, medical providers, and management. The position follows a Monday–Friday schedule, either 8:00 AM–5:00 PM or 8:30 AM–5:30 PM. After approximately 90 days of training, the schedule is hybrid, with three days in the office and two days remote.

Requirements

3–5 years of Auto Bodily Injury and/or Casualty Claims experience.
Texas All-Lines Adjuster License.
Strong understanding of legal and medical terminology.
Experience investigating, evaluating, negotiating, and resolving bodily injury claims.
Excellent analytical, negotiation, organizational, and communication skills.
Experience working in an automated claims processing environment.
Ability to develop and maintain positive relationships with customers, attorneys, vendors, and internal team members.
Knowledge of policy interpretation, claim procedures, state regulations, and fraud prevention practices.

Nice To Haves

Multi-State Adjuster Licensing.
Non-Standard Auto Insurance experience.
Bilingual skills; Spanish preferred but not required.

Responsibilities

Review assigned claims and determine appropriate courses of action.
Conduct thorough investigations regarding coverage, liability, and damages.
Accurately document claim activity and maintain complete claim files.
Handle bodily injury and coverage claims in accordance with company procedures and regulatory requirements.
Collaborate with claimants, attorneys, third parties, medical providers, and management throughout the claims process.
Research applicable case law and state statutes to support claim investigations and evaluations.
Evaluate claims and prepare recommendations for settlement authority.
Monitor claim expenses and maintain cost-effective claim handling practices.
Notify reinsurers on qualifying claims.
Perform additional duties as assigned.