Auto Appraiser

Intact FC • Calgary, AB

17d • Onsite

About The Position

As an Appraiser at our Intact Service Centre, you will be responsible for assessing vehicle damage and meeting service standards when settling claims and investigating losses. This is a technical Auto Damage appraisal position which is responsible for evaluating mechanical and/or physical damage to vehicles, monitoring repair shop quality while delivering legendary customer service. This role is based out of our Calgary Service Centre which is located at 2220 32 Ave NE Bay 7.

Requirements

• Minimum 2 years experience in collision repair or collision estimating
• Comprehensive knowledge of automobile construction and repair procedures
• Able to provide a valid drivers license and 5-year clear drivers abstract
• Legendary customer service skills with an ability to build positive working relationships
• Strong analytical skills to define problems, collect data, establish facts and draw valid conclusions
• Effective verbal communication skills with experience in interviewing and dealing with insureds combined with exceptional written communication skills to draft claims reports
• Computer literate and capable of navigating through multiple systems.
• Flexibility to work on site, full time, on a rotating schedule between the hours of 7:00am - 7:00pm, Monday – Friday and 9:00am - 5:00pm on Saturday

Nice To Haves

• Automotive Technical Certification preferred

Responsibilities

• Prepare damage repair estimates to Regular Auto of all makes and models through direct and in-person contact with insureds, claimants, and service providers using manual and automated appraisal systems
• When applicable, prepare total loss evaluations and facilitate salvage disposal
• Within established authority, assess reparability and produce a damage appraisal in order to negotiate settlements with vendors and or insureds
• Compose summary reports on claims transactions and settlements and, if necessary, formulate recommendations for further action
• Conduct quality re-inspections to ensure satisfactory completion of repairs
• Maintain effective communication channels with all claims departments
• Establish and maintain productive business relationships with customers, repair facilities and other service providers
• Maintain current knowledge of insurance products as well as appraisal and investigation techniques and services
• Opportunity to support with other appraisal tasks outside of the Service Centre

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares
• Opportunity to receive guaranteed income for life via our defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees