Auto Affidavits Unit Manager - Essential Onsite
Capital One•Plano, TX
•Onsite
About The Position
As a Unit Manager at Capital One, you will lead a dynamic group of front line associates for the Affidavits/Sworn Documents team. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 10-20 associates and strive to exceed standards of customer service and experience.
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 4 years of financial industry experience
- At least 2 years of people leadership experience
- At least 2 years of experience using Google Suite or Microsoft Office
Nice To Haves
- At least 1 year experience in Affidavits or Sworn Documents experience
- At least 3 years experience in people leadership
- At least 2 years experience in process or project management experience
- At least 4 years of auto finance experience
- PMP, BPM, Lean, Agile or Six Sigma certification
Responsibilities
- Accountable for achieving business goals for a team of up to 12-17 associates within a unit.
- Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics.
- Prepare and deliver monthly performance reviews for direct reports.
- Manage business level metrics (pen rates, occupancy) to high efficiency standards.
- Share in the accountability for a business level function team (Logistics, quality, innovation, morale).
- Motivate and develop associates and help them achieve their career aspirations.
- Execute flawless management of projects assigned to the unit.
- Ensure timely administrative responsibilities of time cards, spreadsheets, team meetings, etc.
- Define and measure performance metrics (incentives, monthly scorecards, annual appraisal) and clearly communicate to the team of associates
- Understand the business goals and implement processes that support these goals.
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes
- Support and coordinate third party-related internal audits
Benefits
- health insurance
- financial benefits
- other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
