Auto Adjuster Technical Review Consultant I

Allstate • USA - TX (Remote), TX

2d • $53,500 - $84,625 • Remote

About The Position

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Under limited supervision, the Auto Adjuster Technical Review Consultant I is responsible for reviewing moderately complex subrogation demands from third-party carriers and waivers for estimates of damages from insureds and claimants. The individual reviews damage estimates, rental bills, tow bills, diminished value claims, etc. and contacts the third-party carrier to negotiate and settle the claim for subrogation.

Requirements

• 2+ years of related experience
• Experience in Total Loss, Virtual Assist, QFC, and/or GHRN
• Technical experience in Auto Damage
• Strong negotiation skills
• Applies general knowledge of insurance policy, coverage, regulation, and handling of claims.
• Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
• Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
• Applies general knowledge of standardized problem-solving and preparation of basic reports for analysis
• Applies general negotiation and/or arbitration skills
• Applies general conflict management and problem resolution skills in managing internal and external customer relationships
• 2+ years experience (Required)
• Claims Administration
• Claims Resolution
• Claims Settlement
• Damage Assessment
• Documentations
• Negotiation
• Subrogation Claims

Nice To Haves

• Communication
• Results-Oriented
• Time Management
• File Management
• Change Agile Mindset

Responsibilities

• Summarizes documents and enters into claim system notes
• Documents a claim file with notes, evaluations, evidence, and decision-making process
• Compiles and reviews moderate to highly complex demands for repair estimates and total loss valuations and provides damage estimates via photos; demands and waivers may include damage estimates, rental bills, tow bills, diminished value claims, paid bills, receipts, car seats, etc.
• Researches reasonable amounts and labor rates in the local market
• Evaluates diminished value in a moderate to highly complex claim.
• Conducts conferences with third-party carrier to review, negotiate, and settle moderate to highly complex demands and negotiates an agreed price with the third party.
• Provides and explains moderate to highly complex estimates and subsequent settlement process
• Prepares, reviews, reconciles, and triages moderate to highly complex auto demand assignment requests

Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement to help offset internet costs.
• Opportunity to challenge the status quo.
• Opportunity to shape the future of protection.
• Opportunity to support causes that mean the most to you.
• Opportunity to be part of something bigger – a winning team making a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed