Authorized Officer, Tech Support Analyst

UBS•New York, NY

9d•$128,939 - $268,000•Hybrid

About The Position

UBS Business Solutions US LLC is seeking an Authorized Officer, Tech Support Analyst in New York, NY. This role involves providing front-line technical support to end users, supporting and monitoring various business/IT applications, batch jobs, and infrastructure components. The analyst will continually drive improvement to service offerings using data-driven analytics, emphasizing automation and robotics. Responsibilities include coordinating special events like disaster recovery tests and infrastructure change weekends, ensuring supportability and quality with production changes, and working with geographically dispersed technical teams. The role requires utilizing diverse technology solutions and clear communication across all organizational levels. This is a hybrid position (In-office/remote).

Requirements

Bachelor’s degree or foreign equivalent in Information Technology, Computer Science, or a related field of study plus 4 years of experience in the job offered or 4 years of experience as a Consultant, Assistant Consultant, or a related occupation.
ITIL processes (Incident, Problem, and Change Management)
Windows and Linux administration and troubleshooting
Batch scheduling tools and automation frameworks like Autosys
Monitoring tools and proactive alert management like BigPanda
Database administration and ability to work with query languages for analytics like MS SQL, Sybase, and Oracle
Network troubleshooting capabilities
Coordinating disaster recovery and infrastructure change events
Managing risk and compliance requirements in a regulated environment.

Responsibilities

Provide front-line technical support to end users on a variety of technology issues.
Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
Ensuring supportability and quality are maintained with the introduction of production changes.
Work with geographically dispersed technical teams including outsourced vendors, and effectively manage multiple, concurrent / conflicting priorities.
Utilize diverse technology solutions and services (networks, operating systems, infrastructure components, applications).
Communicate clearly & effectively across all organizational levels.