Authorization Coodinator

SafeRide Health • San Antonio, TX

1d

About The Position

SafeRide Health is seeking a detail-oriented, customer-focused Authorizations Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensuring a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction.

Requirements

• High school diploma or equivalent.
• 1+ year experience in Authorization coordination or similar logistics-based role.
• 1+ year experience in a high-volume inbound call center or customer service environment.
• Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
• Knowledge of cost tracking, budgeting, or service expense management.
• Typing speed of at least 35 WPM.

Nice To Haves

• Some college coursework or degree in hospitality, business, or related field.
• Familiarity with Medicaid NEMT guidelines.
• Strong problem-solving and decision-making skills under pressure.
• High emotional intelligence and empathy when supporting vulnerable populations.
• Excellent communication (verbal and written) across phone, email, and documentation.
• Ability to work independently and collaboratively with health plans, vendors, and internal teams.
• Cultural competence and sensitivity in working with diverse populations.
• Strong organizational skills with ability to meet deadlines consistently.

Responsibilities

• Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
• Provide clear, compassionate communications about authorizations, approved providers, and denials. Deliver timely documentation to both members and health plans.
• Build and maintain positive partnerships with approval teams at each Health Plan.
• Maintain accurate, detailed records in alignment with compliance requirements.
• Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
• Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED