Authentication Guarantee Team Lead (Day Shift)

Collaborative Solutions•Santa Ana, CA

4d•Onsite

About The Position

Collectors is seeking an Authentication Guarantee Team Lead to support daily eBay operations and foster team excellence. This role requires a leader who embodies collector obsession, ensuring every item is handled with care and accuracy. The ideal candidate will lead with integrity and kindness, proactively addressing challenges. The position reports to the Supervisor, eBay and is based in the Santa Ana, CA office. The schedule is Monday - Friday, 6am - 2:30pm.

Requirements

Leads with Integrity—makes honest, ethical decisions because trust is our brand.
Kind and respectful—assumes positive intent, provides constructive feedback, and creates an inclusive environment.
Exceptional communicator (written and verbal) who articulates ideas clearly and justifies decisions confidently.
Decisive problem-solver with high emotional intelligence who Plays to Win the Game through long-term thinking.
Highly organized and detail-oriented with focused attention—you "sweat the small stuff" and conduct research meticulously.
Effective at conflict resolution, breaks down problems into foundational truths, and questions assumptions.
Empowers teams through coaching, fostering continuous learning, and encouraging knowledge sharing.
Thrives in fast-paced environments, delegates effectively, and maintains a positive attitude.
Punctual, prepared, responsible, and adaptable with strong teamwork skills.
4-6 years of experience in a hands-on role in collectibles grading or authentication, fragile item handling, mail processing or shipping, or as an art or antiques handler or technician or similar position.
High school diploma or equivalent education background preferred, or equivalent work experience.

Responsibilities

Support and oversee daily eBay operations, ensuring adherence to the highest standards and working backwards from collector needs.
Monitor team performance and report on metrics such as exceptions tracking, inbound/outbound mail, and accuracy.
Seek feedback from team members, resolve conflicts with empathy, and escalate issues when necessary.
Set clear team goals with supervisors and eBay leadership, ensuring understanding of the 'why' behind the goals.
Recognize high performance and reward accomplishments to reinforce a culture of excellence.
Identify training needs and provide coaching to foster continuous learning and career development.
Share challenges transparently and early to address issues before they escalate.
Collaborate with internal and external partners to ensure seamless operations aligned with a collector-first mission.
Facilitate huddles, manage inventory/cycle counts, and reassign duties as needed.
Lead by example and champion all company policies, including safety, attendance, and security.