Auditor - Night

Bally's Chicago•Evansville, IN

5d•Onsite

About The Position

This position is responsible for performing complete night audit functions, including checking guests in and out of the hotel, processing reservations using lodging and gaming systems, and addressing guest complaints. The role requires meticulous attention to detail in handling financial transactions, correcting errors, and ensuring all procedures are followed correctly. The Auditor must be able to communicate effectively in English and possess knowledge of Indiana Gaming regulations and company policies. This role operates within a 24/7 casino environment and requires availability for varied shifts, including holidays and weekends.

Requirements

Must be able to lift up to 25 lbs.
Must be able to walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
Must be able to understand and communicate in English.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Must be able to stand and walk for prolong periods of time (7+ hours).
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Responsibilities

Checks guests in and out of hotel when needed.
Performs complete night audit functions.
Provides written documentation to supervisor of all errors found relative to rates, rate codes, adjustments, etc.
Distributes reports to all areas needed.
Works with both lodging & gaming systems in processing reservations.
Corrects any problems that may arise during close day procedures.
Addresses guest complaints and problems that may occur during designated shift.
Able to register guests correctly and procedurally in accordance to established service standards.
Obtain appropriate amount of credit/payment for guests stay.
Issue room keys to registered guests.
Able to settle/close out guest accounts correctly and procedurally upon their departure.
Able to correctly and procedurally close out shift at the end of their shift.
Must be able to understand and communicate in English.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Other duties may be assigned at any time.