Auditor - Night

Casino and•Evansville, IN

5d•Onsite

About The Position

This position performs complete night audit functions, including checking guests in and out when needed. The Auditor is responsible for processing reservations using lodging and gaming systems, correcting problems that arise during close day procedures, and addressing guest complaints during their shift. They must be able to register guests correctly, obtain appropriate credit/payment, issue room keys, and settle/close out guest accounts and their shift procedurally. The role requires written documentation of errors, distribution of reports, and knowledge of Indiana Gaming regulations, internal controls, policies, and procedures. The Auditor must always follow the Company Service Standards model and be available for regularly scheduled work, including a variety of hours, holidays, and weekends. This is a night audit position.

Requirements

Must be able to lift up to 25 lbs.
Able to walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
Must be able to understand and communicate in English.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Must be able to stand and walk for prolong periods of time (7+ hours).

Responsibilities

Checks guests in and out of hotel when needed.
Performs complete night audit functions.
Provides written documentation to supervisor of all errors found relative to rates, rate codes, adjustments, etc.
Distributes reports to all areas needed.
Works with both lodging & gaming systems in processing reservations.
Corrects any problems that may arise during close day procedures.
Addresses guest complaints and problems that may occur during designated shift.
Able to register guests correctly and procedurally in accordance to established service standards.
Obtain appropriate amount of credit/payment for guests stay.
Issue room keys to registered guests.
Able to settle/close out guest accounts correctly and procedurally upon their departure.
Able to correctly and procedurally close out shift at the end of their shift.
Must be able to understand and communicate in English.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Other duties may be assigned at any time.