Auditor, Qualitative Research

Universal Orlando • Orlando, FL

3d

About The Position

The Auditor, Qualitative Research completes field assignments at various locations, engaging in conversations and observations while posing as an authentic guest. The role observes ticket sales, in-park operations, and other experiences through direct participation and observation to gather information. Auditors take notes during interactions, document what they experience and observe, and write detailed reports that explain the experience clearly to someone who was not present. The position requires strong communication and observation skills, attention to detail, the ability to work independently in the field, and a willingness to receive and apply ongoing coaching and feedback.

Requirements

• High school degree or GED.
• Strong communication and observation skills, attention to detail, ability to work independently in the field, and willingness to receive and apply ongoing coaching and feedback.

Nice To Haves

• One or more years of clerical, customer service, data entry, or computer experience preferred.
• Mystery shop experience is a plus; an equivalent combination of education and experience may also qualify.

Responsibilities

• Conduct covert visits to assigned locations while posing as a customer or potential customer to evaluate knowledge, quality, customer service, cleanliness, and the overall experience.
• Discreetly record shorthand notes and observations of locations and interactions without breaking character or alerting others that an audit is underway.
• Provide detailed, in-the-moment written reports on assigned locations and criteria, including photo and video documentation when assigned.
• Log and submit mileage expense reports and retain and submit accurate itemized receipts.
• Conduct fixed counts and observations of guest behaviors, interactions, or other observable phenomena.
• Conduct brief, semi-structured interviews to collect data on topics of interest.
• Attend and participate in mandatory in-person quarterly training and learning workshops.
• Follow established Universal Orlando policies, procedures, training, and team-member involvement activities related to Environmental, Health & Safety responsibilities.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED