Audit Operations Manager

Shipium

19d•$151,000•Remote

About The Position

Shipium builds shipping software for large retailers and brands, helping them ship faster, cheaper, and more reliably. Always-On Audit is our carrier billing audit and reconciliation service. It continuously checks carrier invoices against contract terms, finds and disputes discrepancies, and reconciles the results back to finance. The Audit Manager owns the success of that service. You are the senior audit expert in the room across five areas: shaping the audit product, onboarding new clients, handling client escalations, raising carrier billing standards, and leading a team of Audit Advisors. If you know parcel or freight audit inside out and want to shape a modern, automated audit service rather than run a manual one, this role is built for you.

Requirements

7+ years in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery.
5+ years working with carrier invoice data (EDI, API, or flat file) and reconciling it back to finance, including GL coding and payment files.
3+ years partnering with a software or technology team to configure audit rules, tolerances, and dispute workflows, turning audit findings into repeatable checks.
5+ years in a client-facing or account-management role, owning senior stakeholders and escalations, ideally with enterprise retailers or brands.
2+ years leading a team of audit analysts, specialists, or similar, setting quality and pace.

Nice To Haves

Familiarity with the major carriers' dispute systems and filing windows, and where regional carriers fall short.
Retail finance context: the 4-5-4 close, transportation accruals, and shipped-not-invoiced treatment.
Exposure to ACH settlement and payment authorization models.

Responsibilities

Shape the audit service: Work with product and technology teams to improve Always-On Audit, bringing audit expertise to decide what the service checks and how it resolves issues. Turn real billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows. Represent audit in roadmap and priority decisions, and keep the service tied to clear financial reporting, payment file generation, and finance-system integration.
Own how clients are onboarded: Build and run a repeatable process to bring clients onto the service, including assembling stakeholder teams, gathering requirements, running demos, setting up invoice feeds, reviewing early findings, configuring reporting dashboards and audit tolerances, and running side-by-side comparisons against current audit providers. Ensure clear proof points are met: accurate discrepancy detection, complete reporting and data feeds, correct GL coding, effective dispute process, and reliable payment file generation. Scope each engagement to client goals, whether recovery, less manual work, better visibility, faster close, or stronger carrier accountability.
Be the escalation point for clients: Serve as the client's point of contact for questions, concerns, and disputes the service and Audit Advisors cannot resolve. Provide dedicated audit oversight for managed-service clients, including recurring audit reviews, rule tuning, and resolution of repeat issues. Own the path for escalated disputes, carrying denied claims to carrier account teams and tracking them to closure.
Raise carrier billing and dispute standards: Work with carrier operations teams and carriers to automate more of the reconciliation process. Close known gaps by moving carriers from portal and email disputes toward automated filing and reconciliation. Work carrier by carrier on invoice format, level of detail, surcharge and accessorial data, and dispute mechanics.
Lead the audit team: Lead Audit Advisors and own the speed, accuracy, and coverage of their work. Set and maintain the line between manager-level and advisor-level work, adjusting as automation increases. Manage staffing and workload through peak invoice season (December-February).