Audit & Control Specialist, Customer Success

Petual • San Francisco, CA

1d

About The Position

Petual is the AI-powered control tester for the modern enterprise. We automate the most labor-intensive work in internal audit and governance: testing whether a company's financial, operational, and technology controls actually work. Public companies and regulated businesses trust us with the evidence behind their audit and risk decisions. We turn it into reviewable results and auditor-ready workpapers in minutes instead of days.

We are hiring Audit & Control Specialists to own how customers deploy, adopt, and get value from Petual. It is a customer success role, but we are not hiring customer success generalists. We are hiring auditors. Most of our customers are trying AI for the first time in a function where being wrong has consequences, and they have to defend AI-assisted testing to their own external auditors. Guiding them through that, credibly, as a practitioner, is the heart of the job.

Requirements

• An audit or controls practitioner first. You have tested controls yourself and can talk shop with a SOX manager without translation
• Consultative rather than reactive. You bring a point of view to a customer conversation instead of taking orders
• Process-minded. You can see how AI changes a customer's workflow and the people in it, and guide them through that change, not just through the software
• A clear teacher, comfortable running training and office hours for an audience that is at times skeptical of AI and that has a right to be careful
• Comfortable with ambiguity and thin documentation. A lot of this function is being built right now, and you will build part of it
• Able to carry many customers and shifting priorities over short periods without dropping things
• A background in Big 4, internal audit, IT audit, risk advisory, or public accounting
• Hands-on control testing and workpaper experience
• Familiarity with GRC platforms such as AuditBoard, Workiva, or ServiceNow
• Experience in a customer-facing role covering implementation, consulting, professional services, or customer success on top of the audit background
• Experience helping an organization adopt a new tool or a materially new process

Nice To Haves

• CPA, CIA, CISA, or a similar certification. Useful, not required

Responsibilities

• Own deployment for your customers end to end: kickoff, configuration, control prioritization and sequencing, and a success plan with criteria the customer actually agrees to
• Get a customer's Risk Control Matrix into Petual and configure controls, test attributes, and samples so the first tests run clean
• Season controls to fine-tune attributes and provide any missing business context so results hold up under review, and keep them working as the customer's environment changes
• Train and coach internal audit teams on the product, run office hours during peak testing periods, and build a bench of power users inside each account
• Advise on the audit work itself, not just the software: how a control should be tested, what evidence is sufficient, and how to talk to external auditors about AI-assisted testing
• Triage and resolve customer issues, escalating to engineering with enough detail and reproduction to be actionable
• Coordinate setup and integrations with customer IT and SSO, and with GRC and ticketing systems such as AuditBoard, Workiva, ServiceNow, and Jira
• Bring patterns back to product and engineering: what customers keep asking for, where the agent struggles, and what would take the most work off the table
• Help build the playbooks, deployment checklists, and help-center content this function is currently running without

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed