Audit Analyst - Fee Integrity Group

Fiserv•Coral Springs, FL

2d•Onsite

About The Position

As an Audit Analyst on the Fee Integrity Group, you will support billing reviews and audit activities for Bank of America (BANA) accounts to help ensure merchant billing is accurate and aligned to contract terms. You will partner with Sales, Implementations, Relationship Managers, Account Managers, BANA partners, and internal Fiserv teams to review pricing, apply billing updates, and validate account setup. Your work helps maintain billing accuracy, support service levels, and reduce fee integrity issues.

Requirements

3+ years of experience in merchant processing, billing, pricing operations, audit support, or a related financial services environment
3+ years of experience reviewing contract terms and applying billing, pricing, or fee updates in business systems with a high degree of accuracy
2+ years of experience using Microsoft Excel for data review and validation, including VLOOKUPs, pivot tables, or similar functions
Experience using Merchant Manager, DSS reporting, MSA, or similar billing, reporting, and account maintenance tools
Associate’s degree in business, finance, accounting, or a related field, or equivalent combination of education, related experience and/or military experience
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Bachelor’s degree in business, finance, accounting, or a related field, or equivalent combination of education, related experience and/or military experience
Experience supporting billing updates tied to contract renewals and pricing changes
Experience working with Fiserv billing platforms, including North, South, and/or Memphis
Experience with audit, reconciliation, fee validation, or merchant fee structure analysis

Responsibilities

Review merchant contracts and apply billing updates so rates, fees, tiers, and billing frequency are accurately reflected in Fiserv systems
Support contract renewals by validating pricing changes before implementation and confirming billing setup aligns with approved contract terms
Create and maintain Rate & Fee Intake Workbooks to support audit reviews, documentation, and follow-up validation
Review and implement tiered pricing updates using established procedures and pricing guidelines
Create and update Global Fee Tables (GFTs) in accordance with billing requirements and documented pricing standards
Use pricing tools, Merchant Manager, DSS reports, and related documentation to validate that merchant accounts are configured correctly after changes are made
Review and complete requests submitted by BANA, including adding entitlements, applying fee blocks or updates, correcting data integrity issues, updating billing frequency, completing MAPS reviews, and creating or updating GFTs
Communicate status, questions, issues, and process improvement opportunities with Fiserv leadership and BANA partners

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.