Audiology Technician (Belle Vernon, PA)
About The Position
The Audiology Technician provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The Audio Tech will be responsible for monitoring and facilitating testing with patients and cleaning/adjusting hearing aids under the direct supervision of the licensed provider. The Audio Tech must abide by applicable state and federal laws under the scope of practice of an assistant to a licensed provider. Position may require travel to various office locations and a temporary/provisional license. The Audiology Tech is also responsible for the daily activities at the front desk for the retail site. This position is the first point of contact either in person or on the phone with patients and vendors. He/she is responsible for creating a positive first impression and providing a quality Patient Journey experience. This position supports the provider by performing a variety of customer service, sales, marketing, operational and administrative functions.
Requirements
- Highschool or GED required
- At least 3 years of customer service/patient care experience and or one year of office management.
- Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
- Good problem solving, analytical abilities, communication, organizational and interpersonal skills required.
- Ability to manage all confidential information with complete discretion.
Nice To Haves
- Position may require travel to various office locations and a temporary/provisional license.
Responsibilities
- Immediately acknowledge, greet and service all guests in a friendly, professional manner.
- Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
- Utilize elevated customer service approach and communication style when working with patients.
- Direct and answer calls in a timely, professional fashion.
- Schedule and confirm full audiometric evaluations and other appointments.
- Understand, support and track current marketing initiatives for the clinic.
- Work with professional staff to obtain and follow-up on referrals from physicians and provide testing data for billing.
- Enter daily activity in patient management software.
- Organize office, maintain supplies, and ensure accurate patient files.
- Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
- Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
- Monitor and facilitate hearing testing in compliance with state laws and regulations.
- Maintain day-to-day operational procedures.
- Report information to Regional Support Specialist for insurance billing.
- Follow up on TNS and MED Referrals.
- Send thank you cards for referral and sales.
- Make deposits (transportation required) and maintain cashbox.
- Provide quality Patient Journey experience garnering positive patient feedback.
- Ensure procedures and policies are being implemented.
- Data accuracy in patient management software.
- Recalls for 3-month check and annual exams.
- Contribute to increases sales for clinic.
- Support Northland Employee Corporate and/or Department guidelines.
- Check and verify quality.
- React to change productively and handle other essential duties as assigned.
- Assist with development of clinic performance.
Benefits
- All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
