Audiology Oto-Tech

Head and Neck Surgery, Assoc., PSC • Fort Thomas, KY

1d

About The Position

The Oto-Tech is a clinical support professional who works alongside audiologists to provide direct patient care, hearing aid services, and patient education. This position focuses primarily on patient-facing clinical responsibilities designed to improve access to care, enhance the patient experience, and maximize audiologist availability for diagnostic and treatment.

Requirements

• High School Diploma or equivalent required.
• Strong patient care and customer service skills.
• Ability to educate and coach patients regarding hearing technology.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to work independently and as part of a clinical team.
• Proficiency with electronic medical records and hearing aid software systems.

Nice To Haves

• Associate degree in healthcare, audiology, medical assisting, or related field preferred.
• Experience in audiology, healthcare, hearing aid dispensing, medical assisting, or patient care preferred.
• Experience working directly with patients in a clinical setting preferred.
• Experience with hearing aid technology, Bluetooth connectivity, and assistive listening devices preferred.

Responsibilities

• Provide hearing aid cleanings, maintenance, troubleshooting, and routine performance checks.
• Perform hearing aid checks and service appointments.
• Educate patients on the use, care, maintenance, and expectations of hearing aid technology.
• Assist patients with Bluetooth connectivity, apps, and hearing aid accessories.
• Conduct hearing aid orientations and demonstrate proper insertion, removal, cleaning, charging, and troubleshooting techniques.
• Complete patient lifestyle assessments and hearing needs questionnaires prior to hearing aid evaluations.
• Prepare patients for audiologic testing and hearing aid evaluations.
• Obtain patient history and update relevant clinical information.
• Assist with hearing aid fittings, follow-up appointments, and hearing aid deliveries.
• Manage same-day hearing aid service appointments.
• Perform electroacoustic listening checks and basic quality control procedures on hearing aids and accessories.
• Assist patients with assistive listening devices and hearing aid accessories.
• Prepare equipment and patients for audiologic testing.
• Ensure testing rooms, equipment, and supplies are prepared and maintained.
• Conduct equipment checks and routine maintenance of audiology equipment.
• Clean and disinfect audiology equipment.
• Receive, inspect, and prepare hearing aids, earmolds, and accessories for patient appointments.
• Process manufacturer repairs, warranty claims, returns, and exchanges.
• Verify hearing aid programming requests and ensure devices are prepared for scheduled appointments.
• Manage hearing aid inventory and supplies.
• Track hearing aid orders and repair status to ensure timely patient follow-up.
• Document all patient interactions, services provided, and hearing aid-related care in the electronic medical record.
• Maintain accurate clinical records and hearing aid documentation.
• Adhere to HIPAA regulations and patient confidentiality standards.
• Follow established clinical protocols, quality standards, and safety procedures.
• Coordinate follow-up care and patient service needs.
• Assist with patient questions regarding hearing aids, accessories, and hearing healthcare recommendations.
• Support patient retention through proactive follow-up and ongoing hearing aid care.
• Communicate patient concerns and clinical findings to the audiologist.
• Answer patient calls and voicemails related to hearing aid service, troubleshooting, and appointment coordination.
• Confirm patient appointments.
• Schedule hearing aid service appointments and follow-up visits as needed.
• Assist with insurance benefit verification, 3rd parties, and prior authorizations for audiological testing and hearing aids.
• Notify and discuss insurance coverage and benefits for hearing aids with patients.
• Process and manage pre-authorizations for hearing aids with insurances, worker compensation, 3rd party, and
• Support referral management and work queue activities as assigned.
• Provide services such as copies/emails/faxing/scanning, etc.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED