Audiology Assistant

Chicago ENT•Chicago, IL

2d•Onsite

About The Position

Chicago ENT is seeking a motivated individual who should excel in multiple areas throughout the clinic. This individual will primarily work directly with the audiologists and their patients to aid in managing patient flow and care. They will also be expected to communicate well with co-workers and physicians to ensure high-quality care to the population we serve. Patient rooms and the audiology lab will need to be kept neat, stocked, and in functional order for all diagnostic testing that may need to be completed. This individual will assist the audiologist as necessary before, during, and after the patient's visit. They must adhere to the highest standards in patient confidentiality, following HIPAA and OSHA standards, as well as company policy. This role will report to both the Practice Administrator and Lead Audiologist.

Requirements

Highschool diploma required
Ability to communicate well with their patients, despite potential hearing issues
Excellent bedside manner
Bilingual Required: Spanish

Nice To Haves

Associates degree preferred
At least 1 year in healthcare experience preferred
CPR Certification preferred

Responsibilities

Triage patient phone calls and emails.
Assist with scheduling or general hearing aid questions.
Verify patient's insurance benefits for hearing aids.
Prep paperwork for hearing aid fittings and other related appointments.
Call to follow up with hearing aid patients and those who are hearing aid opportunities.
Assist with hearing aid repairs.
Pick up and send out packages to hearing aid manufacturers for new orders or repairs.
Track hearing aid orders and repairs to ensure they arrive on time for patient appointments.
Maintain and clean instruments utilized in preparation for the next patient.
Order audiology department supplies.
Approve of audiology department invoices and communicate with the accounting department.
Perform tympanometry on clinical patients (pediatric-geriatric) for all ENTs and AuDs when needed.
Request prior authorization and medical group approval (referrals) from EPIC and Arcadia sites.
Track HA inventory monthly.
Meet and communicate with ENT Partners when necessary.
Take payments for patients (HA purchases, supplies, L+D, shipping etc.,).
Fax/Email clinical notes to PCP's, referring physicians, and other medical practices for continued patient care.
Scan in audiology documents to patient charts.
Translate for Spanish-speaking appointments.