Audiology Assistant Per Diem

University of California, San Francisco•Oakland, CA

17d

About The Position

The Audiology Assistant works as an integral member of the patient care team under the general direction of the Director of Audiology and the direct supervision of the Ambulatory Practice Manager of Audiology. The role performs tasks prescribed, directed, and supervised by an audiologist, including hearing aid troubleshooting and repair, assistance with pediatric testing, and equipment maintenance. It also provides clerical and administrative support such as chart record keeping, referral management, provider support requests, and other duties delegated by practice leadership. The assistant receives training in these functions and must register with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board as an audiologic aide. The role supports adult and pediatric audiology services at UCSF Health sites and other specified clinic locations. The position has no supervisory responsibilities. Additional duties include supporting clinic operations, patient flow, supply management, audits, and compliance with UCSF Medical Center standards, policies, and applicable regulatory requirements. The role serves patients across infant, child, adolescent, adult, and geriatric age groups.

Requirements

High school graduate or equivalent with two years of related experience; or a college degree with six months of related experience; or an equivalent combination of education and experience with a science or counseling background.
Knowledge and abilities essential to performing the assigned duties.
Ability to work with computers, with some experience using spreadsheets such as Microsoft Excel and Access and word-processing programs such as Microsoft Word.
Excellent oral and written communication and interpersonal skills.
Pleasant manner and a clear, audible speaking voice understandable to the general hearing-impaired public.
Ability to work effectively with people from diverse cultures and socioeconomic situations.
Must become registered with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring.
American Heart Association BLS/CPR certification.

Nice To Haves

Bilingual or multilingual ability, especially in Spanish, Russian, Cantonese, Mandarin, or Vietnamese.
Prior experience in a medical office environment.

Responsibilities

Assist patients and staff with hearing aid troubleshooting and triage hearing aid and related-product problems.
Serve as the primary adult and pediatric test assistant by helping condition and observe patients during testing.
Perform outpatient infant hearing screenings under audiologist supervision.
Maintain hearing aid laboratory supplies, fitting rooms, stock, and supply inventory.
Instruct patients on hearing aid insertion, removal, maintenance, and care.
Prepare programming equipment and materials for audiologists.
Assist with paperwork for hearing aid purchases and repairs, and explain purchase agreements, warranties, refunds, and payment issues to patients.
Maintain the hearing aid loaner bank, workqueue, and benefit checks.
Perform clerical duties, including triaging appointment and advice calls, paging providers when necessary, processing clinic referrals, and supporting patient flow.
Assume clerical staff duties when requested by the Director of Audiology or Practice Manager.
Communicate provider functions to patients and staff and respond effectively to simultaneous requests.
Provide feedback to audiology and practice leadership about assignments and patient problems.
Participate in staff meetings and evaluate personal effectiveness by seeking feedback from the health care team.
Maintain knowledge of current trends and developments in the role and relevant care settings.
Perform administrative duties, including using the language assistance line, managing supplies, conducting monthly JRC audits, ordering general supplies, and handling medication and hazardous materials as assigned.
Use APEX to track patient status and support efficient patient flow.
Follow UCSF House and Telephone Standards, Living PRIDE standards, privacy and confidentiality requirements, safety and infection-control procedures, and applicable Medical Center and regulatory policies.
Maintain neat, orderly work areas; report unsafe conditions or broken equipment and help protect the facility and equipment.
Perform other assigned duties and assist other departments when necessary.