Audiology Assistant Per Diem

UCSF•Oakland, CA

19d

About The Position

The Audiology Assistant works under the general direction of the Director of Audiology and the direct supervision of the Ambulatory Practice Manager of Audiology, following Ambulatory Services policies and procedures. As a member of the patient care team, the assistant performs tasks prescribed, directed, and supervised by an audiologist, including hearing aid troubleshooting and repair, assistance with pediatric testing, and equipment maintenance. The role also includes clerical and administrative support such as chart record keeping, referral management, provider support requests, and other delegated functions. The assistant receives training in these duties and must be registered with the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board as an audiologic aide. The position supports adult and pediatric audiology services in clinical settings at UCSF Health sites, including Mt. Zion, Mission Bay, Parnassus, joint UCSF Health partnerships, satellite clinics, and other off-site clinic locations. It supervises no staff.

Requirements

High school graduation or equivalent with 2 years of related experience; or a college degree with 6 months of related experience; or an equivalent combination of education and experience with a science or counseling background.
Knowledge and abilities essential to successful performance of the assigned duties.
Ability to work with computers, with some experience using spreadsheets such as Microsoft Excel and Access and word-processing programs such as Microsoft Word.
Excellent oral and written communication and interpersonal skills.
Pleasant manner and a clear, audible speaking voice understandable to the general hearing-impaired public.
Ability to work effectively with people from diverse cultures and socioeconomic situations.
Must become registered with the California Speech Pathology and Audiology Board as an audiologic aide upon hiring.
American Heart Association BLS – CPR certification.

Nice To Haves

Bilingual or multilingual capability, particularly in Spanish, Russian, Cantonese, Mandarin, or Vietnamese.
Prior experience in a medical office environment.

Responsibilities

Assist patients and staff with hearing aid troubleshooting and triage hearing aid and related product problems.
Assist with conditioning and observing adult and pediatric patients during testing, and perform outpatient infant hearing screenings under audiologist supervision.
Maintain hearing aid laboratory supplies, fitting rooms, stock, supply inventory, loaner bank, workqueue, and benefit checks.
Instruct patients on hearing aid insertion, removal, maintenance, and care.
Prepare programming equipment and materials for audiologists and assist with paperwork for hearing aid purchases and repairs.
Explain and prepare paperwork for purchase agreements, warranties, refunds, and payment issues.
Perform clerical duties, including chart record keeping, referral management, provider support, and other administrative tasks.
Cover clerical staff duties when requested by the Director of Audiology or Practice Manager.
Triage telephone calls about appointments and advice, page providers when necessary, and process clinic referrals.
Communicate provider functions to patients and staff and respond effectively to simultaneous requests.
Provide feedback to the Director of Audiology, Supervising Audiology, and Ambulatory Practice Manager about assignments and patient problems.
Maintain job-related knowledge, participate in staff meetings, and seek feedback on effectiveness from the health care team.
Comply with work-related, infection-control, safety, administrative, clinical-practice, JCAHO, and Title 22 policies and requirements.
Follow UCSF House and Telephone Standards and demonstrate sensitivity to the needs of patients, staff, and providers.
Perform duties of HA III; use the language assistance line; audit and distribute supplies through Supply Management PMM; perform monthly JRC audits; order general supplies when needed and provide the appropriate cost center; and handle, transport, and distribute medications and hazardous materials.
Use APEX to track patient status and support efficient patient flow.
Follow UCSF service, privacy, confidentiality, security, safety, and infection-control standards; maintain orderly work areas and report unsafe conditions or broken equipment.
Perform other assigned duties and assist other departments when necessary.