Audiology Assistant

Tufts Medicine • Boston, MA

19h • Onsite

About The Position

This role focuses on assessing the needs of patients who have physical, mental, or emotional disabilities and delivering therapy services to improve their developmental, physical or cognitive impairment. In addition, this role focuses on performing Audio/Speech Therapy related duties such as evaluating patients and using sound therapy to improve physical and mental conditions, and treating a variety of speech disorders and communication difficulties. It is an organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. This is an entry level role that typically requires little to no prior knowledge or experience, where work is routine or follows standard procedures, is closely supervised, and communicates information that requires little explanation or interpretation. The position supports a team of audiologists by providing both clinical and clerical assistance within the audiology department, contributing to efficient patient flow, high-quality patient care, and the overall organization of audiology services. The role performs hands-on support tasks such as assisting with audiological evaluations (without interpreting clinical results), instructing patients and families on the use of hearing technology, and performing the technical component of newborn hearing screenings following institutional protocol, including reporting required results to state public health authorities. The position also helps with troubleshooting hearing technology devices, recommending repairs, and preparing authorization requests.

Requirements

• Associate's or bachelor's degree in Speech Language Hearing Science, Communication Disorders, or related program.
• Licensed or eligible to become a licensed Audiology Assistant in the state of Massachusetts. This includes the completed 20 hours of observation of clinical practice with a licensed audiologist.
• Analytical skills and judgment to interpret data and take the appropriate action in circumstances or situations vary.
• Ability to communicate effectively both orally and in writing.
• Empathy, and the desire and ability to interact effectively with babies, children, and parents.
• Organization skills, ability to pay attention to detail, and good phone etiquette/customer service.
• Must possess and apply the skills and knowledge necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
• Familiarity with or ability to learn use of electronic health records (EPIC).
• Familiarity with or ability to learn use of Microsoft Excel and Microsoft Outlook.

Nice To Haves

• Experience working with young children, including children with medically complex care requirements and developmental delays.
• Experience working with hearing aid use and function.

Responsibilities

• Performs assistance during audiological evaluations (without interpretation of clinical results).
• Helps instruct patients and families in the use of hearing technology equipment.
• Troubleshoots hearing technology devices, recommending repairs, and drafting requests for authorization of parts and repairs.
• Maintains organization and recording of hearing technology equipment.
• Schedules appointments and meetings for audiologists.
• Maintains organization of clinical equipment and toys, clinical and research files and records.
• Enters data into databases and extracting data as needed.
• Completes clerical duties related to the hearing aid program.
• Performs and checks maintenance and calibration of audiological equipment.
• Performs the technical component of newborn hearing screenings per Tufts Medical Center protocol when coverage is needed.
• Follows established protocols for performing newborn hearing screening on all newborns prior to discharge.

Benefits

• Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees