Audiology Administrative Assistant

Ohio ENT & Allergy Physicians•Columbus, OH

6h•Onsite

About The Position

The Audiology Administrative Assistant plays a critical role ensuring a seamless patient experience within a clinical environment characterized by high telephone volume and a focus on delivering excellent patient care. This role serves as the initial point of contact for the patient by providing patient intake, gathering patient information, scheduling, and billing coordination. The Audiology Administrative Assistant requires exceptional communication skills, empathy and the ability to manage multiple tasks efficiently. This role manages patient calls for all (6) office locations, route calls to the appropriate office, registering patients and scheduling appointments.

Requirements

At least 1 year experience in a medical office, audiology clinic, or healthcare setting.
Excellent oral and written communication skills required.
Attention to detail and problem-solving skills.
Knowledge of Microsoft Office software and electronic medical records system required.
Ability to operate a multi-line telephone system.
Strong customer service and communication skills required.

Nice To Haves

Knowledge of medical terminology and insurance processes preferred.

Responsibilities

Serve as the first point of contact for patients, addressing inquiries related to appointments, medical services and billing.
Register new patients and update established patient demographics.
Manage a high volume of incoming calls with professionalism and courtesy. Prioritize patient needs, ensuring timely response and resolution of issues.
Assist patients with questions regarding testing, services and retail products. Provide clear and accurate information to enhance patient understanding and satisfaction.
Efficiently manage appointment bookings, cancellations, and rescheduling, coordinating with medical staff to optimize patient flow and clinic operations.
Accurately input and update patient information in the EMR, ensuring compliance with privacy regulations.
Indexing of office records.
Handle patient concerns and complaints in a professional and courteous manner.
Other general office duties as assigned, such as assisting with invoicing, checking-in patients, and assisting with checking in supplies.
Ensure compliance with HIPAA and clinic policies.