Audio Visual Technician

Ivy Tech Community College•Indianapolis, IN

2d•$24

About The Position

As part of the Events team, the Audio Visual (AV) Technician is responsible for delivering top-tier AV support for various events and activities. This role requires a balance of exceptional technical skills, customer service abilities, and adaptability to different AV environments. Reporting to the AV Events Manager, the AV Technician will assist with routine and impromptu AV needs across multiple campuses.

Requirements

Strong customer service and organizational skills.
Valid driver’s license and reliable transportation.
Proficiency in current hardware and software technologies.
Excellent written and verbal communication skills.
Ability to build and maintain professional relationships with peers and superiors.
Discretion and confidentiality when handling sensitive information and equipment access.
Dependability and reliability in performance.
Calmness under pressure, with the ability to manage multiple tasks.
Skilled in creating and maintaining documentation and inventory.
Initiative to seek out additional training and certifications when necessary.
Physical capability to climb ladders and lift up to 30 pounds repeatedly.
Flexibility to work evenings, weekends, and travel as needed.
High School diploma required.

Nice To Haves

Experience in a higher education environment is a plus.
Associate degree in IT-related field preferred, or equivalent experience and certifications.

Responsibilities

Provide technical AV support to internal and external patrons at various Indianapolis campuses (IFC, NMC, Tech, CCCI, LRC), as well as Lawrence, ATC, and Plainfield.
Maintain and troubleshoot AV equipment, ensuring all devices are functioning properly.
Respond to and assist with patron requests, offering both scheduled and impromptu AV support.
Efficiently communicate with peers, patrons, and supervisors to ensure smooth operations.
Work effectively under pressure to resolve AV issues quickly during events.
Demonstrate a strong understanding of Windows Operating Systems and basic computer hardware.
Use communication tools like Microsoft Teams, phone calls, and texts to stay connected with team members.
Provide logistical and operational support for events.
Demonstrate empathy, respect, and professionalism in interactions with clients and colleagues.
Travel to different campuses (Lawrence, Plainfield, ATC) as required for support.

Benefits

Health & Wellness Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
Retirement & Financial Security 10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Educational Benefits Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Work‑Life Balance Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Additional Perks Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services