Audio-Visual Technician
About The Position
Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration. Note: 1 vacancy available. This position is deemed a critical replacement vacancy. Payband: This position is paid at Payband F. $32.10 - $37.04 per hour Hours: Monday to Friday, 10:00 a.m. - 6:00 p.m. Averaging of hours applies according to the Support Staff Collective Agreement (Appendix C) and will require on-site presence. Under the general supervision of the Director, the incumbent provides high-quality customer services by carrying out a variety of assigned technical support tasks involving College and student technology devices. Typical activities include: setup, configuration and testing of audio visual, computers, laptops and related equipment; on-site or remote troubleshooting and resolution of hardware and software problems; assisting computer support technologists and coordinators in the implementation of computer/network cyclical and ad hoc work and projects; responding by phone, online or in person to client requests for technical advice and service/support.
Requirements
- Post-secondary 2-year diploma in Information Technology or a related field
- Minimum 2 years’ experience in audio visual equipment, computers and other associated technology devices.
- The experience and expertise needs to cover: o The diagnosis, troubleshooting and installation of audio visual equipment and components, PC/MAC systems and other technology platforms; o The deployment and installation of application software; o The troubleshooting of both hardware and software, including testing methodology and procedures
- Demonstrated technical problem-solving and decision-making skills, with the ability to resolve issues efficiently and proactively
- Demonstrated strong organizational skills and attention to detail
- Demonstrated ability to work independently and collaboratively within a team environment
- Demonstrated excellent verbal and written communication skills
- Requires a valid G Drivers license and access to a reliable vehicle
Nice To Haves
- An equivalent combination of education and experience may be considered
Responsibilities
- Performing the installation/modification of audio visual equipment, system software, utilities, virus detection, and security software in multi-purpose academic labs and staff and student computer and associated technology devices.
- Detecting and solving complex problems as they pertain to system or application software, hardware or a multitude of peripheral devices.
- Analysing and tuning audio visual equipment, computers and associated technology devices utilizing various utilities.
- Analysing complex software/hardware failures and taking or recommending corrective action.
- Using troubleshooting skills to resolve all technical requests from clients. This may be achieved by walking the client through, or directly performing problem resolution steps.
- Any inquiries not resolved immediately are recorded for an on-site visit by the incumbent.
- Responding to field inquiries from faculty, staff and students about hardware and software in general, their courses and the College computer labs.
- Installing and configuring new equipment, computers and related peripherals.
- Under the direction of the Computer Support Coordinator or the Electronics and Audio Visual Specialist, conducts and compiles research for the testing and implementation of new or existing technologies.
- Performs other related duties as assigned.
Benefits
- Competitive compensation
- Comprehensive Benefits Package
- Defined benefit pension plan
- Generous vacation and holiday entitlements
- Full-time employees start at a minimum of 3 weeks of vacation per year in addition to our paid college closure from Dec. 25 – Jan. 1
- Prepaid leave/salary deferral plan
- Subsidized maternity and parental leave
- Family tuition program
- Flexible work policy
- Employee and Family Assistance Program
- Corporate Discounts through CAUBO
- Tuition reimbursement and subsidy programs
- Professional development leave
- LinkedIn Learning
- CAAT Pension Plan (DBprime Plan for Full-time Job Postings, DBplus Plan for Part-time Job Postings)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
