Audio Visual Technician

JLL•Wilmington, NC

10d•Onsite

About The Position

JLL is seeking an experienced Audio Visual Technician to support daily AV operations within a corporate client environment. This role is responsible for ensuring conference rooms, meeting spaces, and collaboration technologies operate seamlessly to support business activities and client engagement. The position combines hands-on technical support, conference room setup, troubleshooting, customer service, and work order management through Corrigo CMMS. The ideal candidate is a detail-oriented professional with strong technical knowledge of modern AV systems and a commitment to delivering a high-quality workplace experience.

Requirements

High school diploma or equivalent required; Associate degree in Electronics, Information Technology, or related field preferred.
Minimum 2–3 years of hands-on experience supporting AV technologies in a corporate, hospitality, educational, or similar professional environment.
Experience using computerized maintenance management systems (CMMS), preferably Corrigo, for work order management and documentation.
Strong knowledge of video conferencing platforms including Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, or similar technologies.
Working knowledge of AV hardware and connectivity standards including HDMI, USB, DisplayPort, projectors, microphones, speakers, and presentation systems.
Ability to troubleshoot AV and basic network-related issues across Windows and macOS environments.
Strong communication, organizational, and customer service skills with the ability to manage multiple priorities in a fast-paced setting.

Nice To Haves

CTS, AVIXA, Crestron, Extron, or other AV industry certifications.
Experience supporting live events, webcasting, streaming, or video production activities.
Familiarity with AV control systems such as Crestron, Extron, or AMX platforms.
Knowledge of networked audio technologies including DANTE or AES67 protocols.
Experience supporting digital signage and interactive display technologies.
Background working in facilities management, hospitality, or managed service environments.
Bilingual communication skills supporting diverse workplace populations.

Responsibilities

Provide on-site support for audio visual systems including video conferencing platforms, displays, projectors, microphones, speakers, and control systems.
Set up, test, and operate AV equipment for meetings, presentations, training sessions, and special events.
Troubleshoot technical issues related to conference room technology and coordinate escalations with vendors or internal support teams when needed.
Prepare conference rooms according to meeting requirements, ensuring proper equipment configuration, room setup, and readiness before events begin.
Manage service requests and work orders through Corrigo CMMS, including tracking, documentation, prioritization, and closure of tickets.
Perform routine maintenance, inventory tracking, and quality checks on AV equipment to ensure reliable operation and minimize downtime.
Deliver exceptional customer service by assisting meeting participants, providing user guidance, and responding promptly to urgent support requests.