Part Time Audio Visual Technician

Jackson Healthcare • Alpharetta, GA

4d • Onsite

About The Position

Jackson Healthcare and its family of companies provide healthcare systems, hospitals, and medical facilities with the skilled labor and technologies needed to deliver high-quality patient care. Headquartered in metro Atlanta, the company employs over 2,600 associates and has over 20,000 clinician providers across all 50 U.S. states. Their mission is to improve patient care and the lives of everyone they touch, including patients, clinicians, healthcare executives, communities, and their own associates. Jackson Healthcare is seeking to add diverse talent across multiple disciplines who align with their culture and are committed to excellence. This part-time role is ideal for individuals pursuing an Information Technology or Audio-Visual career who are looking to gain experience to supplement their college courses. The Part-Time AV Technician will assist the AV Engineer and IT Support Team with conference room and event setup and troubleshooting. Success in this role requires excellent communication, fast-thinking problem-solving skills, the ability to work well under pressure, and familiarity with AV basics and platforms like Microsoft Teams and Zoom. The role demands a self-starter capable of working with minimal supervision to provide excellent customer support before, during, and after meetings and events.

Requirements

• High school diploma required.
• Familiarity with Microsoft Teams and Zoom.
• Understanding of Basic AV functionality (Cameras, Mics, TVs, Projectors, additional hardware and software).
• Excellent communication and problem-solving skills.
• Ability to work well under pressure and in front of people observing you.
• Multi-tasking abilities.
• Adaptability: Ability to embrace change and shift focus when unexpected work arises.
• Time Management: Ability to use discernment to prioritize tasks and decide what to focus on to maximize impact.
• Customer Service: Ability to actively seek to understand the needs of others and provide a positive experience that addresses their needs, questions, and concerns.

Nice To Haves

• Hands-on AV experience a plus.
• Familiarity with the healthcare recruiting industry is a plus.

Responsibilities

• Assist customers with various meeting types in different conference room settings.
• Troubleshoot issues before and during meetings and events.
• Work with IT Support to assist with AV-related incidents and requests.
• Make recommendations to customers related to AV resources for event setups.
• Assist the Desktop and Mobility Team during low-event days.
• Document customer interactions and issue resolutions accurately in the Support Center IT Service Management system (ServiceNow).
• Keep all incident and request tickets updated with thorough, detailed information.
• Maintain detailed records to facilitate knowledge sharing and reporting.
• Produce informative and helpful Knowledge Base articles, if the opportunity arises, to assist team members in resolving similar future AV issues.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED