Audio Visual Technician I

Marriott•Aurora District, CO

7d•Onsite

About The Position

This position is responsible for setting up, operating, and troubleshooting all AV/projection/lighting/conferencing equipment, devices, and systems. The role involves overseeing the setup of AV equipment in banquet and meeting rooms, ensuring all AV equipment is fully operational, and performing necessary repairs or cleaning. The technician will label broken equipment, communicate issues to management, and manage loose wires and cables. Responsibilities also include checking delivered equipment and room setups against Banquet Event Orders, communicating changes to management, and assisting guests with AV equipment usage. Upselling AV services and monitoring equipment operation are also key duties. The role requires breaking down, removing, and securing equipment when not in use, and adhering to the Marriott Visual Productions (MVP program) SOP book. Additionally, the position requires following all company safety and security policies, reporting accidents and unsafe conditions, maintaining a clean and professional appearance, protecting company assets, and providing excellent guest service. The role involves physical tasks such as reaching, grasping, manipulating, moving, lifting, carrying, pushing, and pulling objects weighing up to 50 pounds without assistance, as well as visually inspecting tools and equipment. Other reasonable job duties may be requested by supervisors.

Requirements

High School diploma or G.E.D. equivalent.
At least 1 year of related work experience.
No supervisory experience.
None

Responsibilities

Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems.
Oversee the set-up of AV equipment in banquet and meeting rooms.
Ensure all AV equipment is fully operational, repair or clean equipment when necessary.
Label any broken equipment and communicate problems to manager/supervisor.
Tape down and dress all loose wire and cable.
Check delivered equipment and room set-up against Banquet Event Order.
Communicate any additions or deletions to flowsheets to manager/supervisor.
Assist and instruct guests/customers regarding proper usage and operation of AV equipment.
Up-sell different AV services.
Monitor equipment operation at appropriate intervals.
Break-down, remove, and secure equipment when not in use.
Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards.
Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Visually inspect tools, equipment, or machines.
Perform other reasonable job duties as requested by Supervisors.