Audio Visual Technical Analyst

Corewell Health • Southfield, MI

7d • Onsite

About The Position

Working alone or as part of a team supports and maintains enterprise collaboration and media technologies, ensuring a seamless digital and in-person experience across meeting spaces, signage, and background audio systems. This role is responsible for the day-to-day operation, troubleshooting, and lifecycle management of Microsoft Teams Rooms, Cisco Webex conferencing, Appspace for room booking and digital signage, and background music systems. The analyst partners with Digital Services, Facilities, and business stakeholders to provide reliable, user-friendly technology that enhances communication and workplace experience.

Requirements

• Associate's Degree/Technical school or equivalent
• At least 2 years of relevant experience working with audio visual (AV) technologies

Nice To Haves

• Bachelor's Degree or equivalent
• 3 or years of relevant experience working with audio visual (AV) technologies
• Digital signage experience
• Experience supporting client technologies and systems
• Experience in event correlation/log analysis, failure analysis/reporting, root cause analysis, risk assessment and troubleshooting

Responsibilities

• Provide technical support for Microsoft Teams Rooms and Cisco Webex-enabled meeting spaces, including setup, troubleshooting, and user assistance.
• Monitor system performance and proactively address recurring issues to ensure high-quality conferencing experiences.
• Support live and hybrid events, ensuring reliable audio, video, and streaming functionality.
• Manage and support Appspace for room booking, wayfinding, and digital signage.
• Coordinate deployment of new signage displays and booking panels, ensuring compliance with company standards.
• Partner with local teams to maintain up-to-date content and troubleshoot device connectivity issues.
• Oversee background music systems across designated facilities, ensuring appropriate audio distribution and quality.
• Troubleshoot issues with amplifiers, speakers, and control interfaces.
• Partner with vendors on upgrades and system tuning.
• Assist with technology refreshes for conference rooms, signage, and AV systems in line with enterprise lifecycle standards.
• Maintain accurate inventory of AV and media technology assets.
• Document configurations, troubleshooting steps, and user-facing guides.
• Deliver high-quality support to end users, including executives, business leaders, and staff.
• Partner with Facilities, Workplace Experience, and Digital Services teams to deliver seamless collaboration experiences.
• Provide training and best practices for employees using media technology solutions.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree